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Privacy Policy

 

Your personal data and your privacy are very important to Clairvoyant. Our privacy policy explains what personal data we collect and how we process them. This privacy statement is effective from October 1, 2021. Kindly note that this privacy statement will be regularly updated to reflect any changes in the way we handle your personal data or any changes in the applicable laws. The privacy policy will also tell you how we protect personal data relating to you that we collect, process, and protect under applicable data protection laws and the rights available to you concerning the processing of personal data.

How do we collect and process personal data?

Accessing our website

Information on https://www.clairvoyant.ai/ is collected in two ways, i.e., directly, and indirectly. Clairvoyant will ask you to directly provide information that personally identifies you (registering for an event, downloading a file, signing up for an e-mail list, etc.). It is our policy to keep personal information only as long as needed to fulfil the purposes for which the information was collected. We also collect information indirectly through our Internet access logs and social media channels. When you visit our website, your Internet Protocol (IP) address is automatically collected and is placed in our Internet access logs. IP addresses are not linked to personally identifiable information. Your IP address is used to help diagnose any technical problems, analyze site trends, administer the site, track movement within the site, and gather broad demographic information about site use. This will eventually be used to make improvements that enhance your user experience on our website.

How do we protect personal data?

Replying to your request for information, or support

We collect necessary information when you contact us online or offline with a request for information, or order or support, or participate in a forum or other social computing tool. This is done to fulfil your request, to grant you access to the service, and be able to contact you. For instance, we collect your name, contact information, and other relevant details when you want to access one of the resource assets (on-demand webinars, case studies, and others) on our website. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites.

Your use of Our Services

We collect information about your use of Our Services to enable service functionalities to operate, improve your user experience, and tailor our interactions with you.

Marketing

Most information we collect about you comes from our direct interactions with you. When you register for an event, we may collect information online about the event organization and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by e-mail, telephone, or postal mail about our products and services or sign-up for subscriptions. When visiting our websites, we may provide you with personalized information. You can always opt out of receiving personalized communication by sending an e-mail to hello@clairvoyantsoft.com. Clairvoyant uses a third-party website content administrator and utilizes customer relationship management (CRM) database technology hosted by a third party to manage and track our marketing efforts. If you wish to be excluded from our CRM databases, please contact us at hello@clairvoyantsoft.com.

How do we protect personal data?

Voluntary sharing of personal data

Except for information required by legal requirements, your decision to provide us any personal data is voluntary. You will not be subject to adverse consequences if you do not wish to provide us with your personal data. However, please note that if you do not provide certain information, you may not be able to access the features that require personal data. If you provide us with the personal data of another person, you are responsible for ensuring that such a person is made aware of the information contained in this privacy policy – including the information about whether such a person has provided his/her consent for sharing the details with Clairvoyant.

Information security and accuracy

We intend to protect your personal information and maintain its accuracy. Clairvoyant implements reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorized access, use, and disclosure. We have a regular penetration party provider to ensure our technical defenses are in place. We do not collect any financial or credit card information. Our website and other sites may, from time to time, contain links to and from the websites of our business partner network and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Duration of retaining information

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed. Inclusive of security of our processing complying with legal and regulatory obligations (e.g., audit, accounting, and statutory retention terms), handling disputes, and for the establishment, exercise, or defense of legal claims in the countries where we do business.

Your rights under the different privacy laws, including the recent GDPR

You are entitled (in the circumstances and under the conditions, and subject to the exceptions set out in the applicable laws) to:

· Request access to the personal data we collect and process about you

· Request a rectification of your personal data, if you find that it is inaccurate or incomplete

· Object to the processing of your personal data, after which Clairvoyant will not be able to use and process your personal data

· Object to processing personal data relating to your specific situation

· Request the erasure of your personal data

· Request restricting the processing of personal data, under which Clairvoyant can only process your personal data under limited circumstances

· Request portability of your personal data, which entitles you to receive a copy (in a structured, commonly used, and machine-readable format) of personal data that you provided to Clairvoyant

· Withdraw consent at any time to the collection, use, and processing of your personal data by contacting the marketing team at Clairvoyant at hello@clairvoyantsoft.com. Please note that this withdrawal will not affect Clairvoyant’s right to process personal data obtained before the withdrawal of your consent.

Site security

We take appropriate steps to provide and maintain a secure website. By visiting https://www.clairvoyant.ai/, however, you agree that the open nature of the Internet is such that data may flow over networks without security measures in place and may be accessed and used by people other than those for whom the data is intended.

Right to lodge a complaint

In the event you consider our processing of your personal data not to be compliant with the applicable data protection laws, please write to us at hello@clairvoyantsoft.com.

Contact

Clairvoyant commits to resolve complaints about your privacy and our collection or use of your personal data. Data Subjects with inquiries or complaints regarding this Privacy Policy can contact Clairvoyant at hello@clairvoyantsoft.com.